Before you contact us
A few quick steps may resolve the issue:
- Confirm that you’re using the latest version of My Tiny Journal.
- Close and reopen the app.
- Restart your device.
- Confirm that your device has enough available storage.
- Check that notifications are enabled if journal reminders aren’t appearing.
- Confirm that My Tiny Journal has permission to access your photos and camera if you’re having trouble adding images.
- Confirm that biometric access is enabled on your device if Face ID, Touch ID, or fingerprint unlock isn’t working.
Device passcode and biometric lock
My Tiny Journal can require the passcode, fingerprint, Touch ID, or Face ID already configured on your device.
The app does not create or store a separate password, and we cannot unlock your device remotely.
If you lose access to the app, available recovery options may depend on the version of the app and the settings enabled on your device.
Do not delete or reinstall the app unless you understand how doing so may affect your locally stored journal entries and photos.
Your journal, photos, and backups
Your journal entries, favorites, settings, and other app data are stored on your device.
When you add a photo, My Tiny Journal stores a resized copy in the app’s private storage. Removing the original from your photo library does not remove the copy already attached to the entry.
We do not receive or store your journal entries or personal photos on our servers.
Because your journal stays on your device, we cannot view, restore, or recover content that is lost or deleted.
You are responsible for maintaining usable journal backups. A complete backup includes app-stored photos; a writing-only copy does not.
Your journal content or photos may be permanently lost if:
- The app is deleted.
- Your device is lost, damaged, or reset.
- App data is cleared.
- A device transfer fails.
- No usable backup is available.
Before reinstalling the app, resetting your device, clearing app storage, make sure you understand whether your journal and photos have been backed up.
Photos aren’t appearing
If a photo is missing from an entry:
- Close and reopen the app.
- Restart your device.
- Check that the device has available storage.
- Restore from a verified complete backup if the app’s private photo copy is missing.
If the app’s private photo copy is missing and no complete backup is available, My Tiny Journal may not be able to restore it.
Your written journal entry may remain available even when its photo cannot be found.
Purchases
One-time purchase. No subscription.
Unlocks the premium features shown at purchase. Requires a supported version of My Tiny Journal and a compatible device.
Eligible purchases may be restored using the same Apple or Google account, subject to the applicable app store's policies.
Purchases are processed by Apple or Google, depending on where you downloaded the app.
We do not receive or store your payment card information.
Purchase availability, billing, refunds, and transaction records are also subject to the policies of the applicable app store.
See the Terms of Use for the complete Lifetime Unlock definition.
Reporting a problem
To help us investigate an issue, include:
- Your device model
- Your operating system version
- Your My Tiny Journal app version
- A brief description of what happened
- The steps you took before the issue occurred
- A redacted screenshot, when helpful
Do not include your device passcode, passwords, private journal entries, personal photos, or backup files. Before attaching a screenshot, redact journal text, photos, names, locations, and notification content.
Feedback and suggestions
Have an idea that could make My Tiny Journal better?
Send it to support@mytinyjournal.app.
We read every message, although we cannot promise that every suggestion will be added.
Contact
Frankly, LLC